Terms of service

These Terms & Conditions ("Terms") govern your use of the services, website, and communications provided by Nasr Jewelers ("we," "us," or "our"). By using our services, website, or voluntarily opting in to receive SMS communications, you agree to these Terms.

1. Products and Services

We provide jewelry sales, repairs, appraisals, custom work, and related services. All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion.

2. SMS/Text Messaging Program Terms

By opting in through our documented verbal consent process, you agree to receive text messages (SMS/MMS) from Nasr Jewelers at the number you provide. Consent to receive text messages is optional and is not a condition of any purchase or service.

Program Description

Nasr Jewelers sends transactional and promotional text messages to customers who have opted in. Messages may include:

• Order confirmations
• Repair status updates
• Repair completion notifications
• Pickup notifications
• Appointment reminders
• Payment links
• Receipts
• Account notifications
• Customer support communications
• Occasional promotional offers
• Product announcements
• Review requests

Message Frequency

Message frequency varies based on your interactions and orders with us.

Cost

Message and data rates may apply. Such charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.

Opt-In

The only way to opt in to our SMS program is by providing documented verbal consent to one of our employees. An employee explains the SMS program to you before enrollment, and you must provide an affirmative verbal response before SMS notifications are enabled. Providing a mobile phone number by itself, making a purchase, requesting a repair, or otherwise contacting us does not by itself enroll you in text messages.

Verbal consent is obtained during an in-store or telephone conversation with a Nasr Jewelers employee. Before enabling SMS notifications, the employee asks the customer:

“Would you like to receive text message updates from Nasr Jewelers about your orders, repairs, pickups, appointments, payment links, receipts, customer support, and occasional promotions? Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out or HELP for assistance. Your consent is optional and is not required to make a purchase or receive service. Do you agree to receive these text messages?”

SMS messaging is enabled only after the customer clearly responds “Yes” or otherwise provides affirmative consent. The employee then records the customer's consent, along with the date, time, and opt-in method (“Verbal – In Store” or “Verbal – Phone”), in the Clarity POS customer profile before any SMS messages are sent. No SMS messages are sent to customers who have not provided explicit verbal consent.

Opt-Out

You can cancel the text messaging service at any time by replying STOP to any message you receive from us. After you send STOP, we will send a one-time confirmation message, and you will no longer receive text messages from us. To rejoin, simply opt in again.

Help

For help, reply HELP to any message, or contact us using the information below.

Carriers

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider and is not guaranteed.

3. Payments

Payment is due at the time of purchase or as otherwise agreed in writing. Layaway, special order, and repair deposits are governed by the store policies provided to you at the time of the transaction. All payments are processed through our secure third-party payment providers.

4. Appraisals

Appraisals reflect our professional opinion of value as of the appraisal date and for the stated purpose. Appraised values are estimates and are not guarantees of resale, insurance, or market value.

5. Intellectual Property

All content on our website and marketing materials, including logos, images, and text, is owned by or licensed to Nasr Jewelers and may not be used without our prior written permission.

6. Limitation of Liability

To the fullest extent permitted by law, Nasr Jewelers is not liable for any indirect, incidental, or consequential damages arising from your use of our services, website, or communications, including our text messaging program.

7. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our services after any change constitutes acceptance of the updated Terms.

8. Contact Us

If you have any questions about these Terms, please contact us: