The bracelet has not arrived. It's stuck in transit with USPS, whose website has been saying that it was to arrive at the next sorting facility 10 days ago. I emailed [****] abot this 3 days ago, but didn't receive a response. At this point, I'm out $243.54, my wife doesn't have her birthday present, and I guess my only recourse is to see if my credit card company can help in any way.